Troubleshooting device issues
In most cases if our care management app is having issues there is a potential that the device itself could be causing it. If you follow these steps you can troubleshoot whether it is the app having issues or the device itself.
Perform a clean sync
- At the top left click the menu icon
- Tap on settings
- Click Clean Sync
- You can go to the notifications tab to see when the device is synced
Please see short demonstration
here.
Restart the App
- Close down the app using the home button and make sure it has been closed on the device and not just minimized
- Then reopen Access Care Planning
- Log back in and see if the issues are resolved.
Reinstall the app
- Depending on the device that is being used you can uninstall the app by holding down on the icon and tapping delete
- Once this is deleted go back to the App store/Google play store
- Find Access Care Planning and install
- Log in and perform initial sync
- See if the issue is resolved.
If none of the above are working please contact your care management team who will look into the issue further for you.