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When do I pay for my care?
We invoice you for our care services 4-weekly in arrears. You must pay each invoice within 14 calendar days of the date of the invoice by Direct Debit. Invoices are sent to you by email or, if you prefer, by post. Your invoice will clearly summarise ...
How do I use the care management app?
Downloading the app Once we have received your request to access your digital care record (or that of a loved one) we will set up your access. In order to view the app you will need to go to the Google Play Store or the Apple App Store and download ...
Are your carers properly trained?
Everybody who joins our award-winning team completes our specialist care professional pathway which includes: Online training – e-learning training where they evidence their theoretical knowledge Face-to-face training – 4-day course with our in-house ...
What is the minimum visit time?
Our minimum visit time is 1 hour and clients will often request support for longer periods of time. We do not believe that high quality, personalised care can be delivered over shorter visit lengths.
What do I need to provide my care professional with?
Before care commences you will be provided with Terms & Conditions which includes important information you should read. Some useful bits of information are also provided here for reference. Food Of course, the carer will need to be supplied with ...