Care management app
Troubleshooting device issues
In most cases if our care management app is having issues there is a potential that the device itself could be causing it. If you follow these steps you can troubleshoot whether it is the app having issues or the device itself. Perform a clean sync ...
Do I have a paper copy of my care plan?
Copies of your care plan and needs assessments will be provided for you to review and agree before care begins in a format of your choice, including paper, email or on our care management app. Paper copies of your care plan and needs assessments are ...
What is the care management system?
Historically we have stored and created paper records regarding your care in a folder called the ‘Home Record’. Access Care Planning is a digital system which enables your carer(s) to record all their notes regarding your care using a secure ‘app’ on ...
Why are we using Access Care Planning?
Access Care Planning is another way that we are seeking to provide you with the best possible home care service and it significantly improves how information is shared across and between services, families and loved ones. Some of the benefits of ...
How will my carer document my care?
Your carer will record all of your care notes and records on a secure ‘app’ on their mobile phone. They will also use their mobile phone (rather than your home telephone) to confirm their attendance at each visit.
How do I access my care notes?
Should you wish to access your care notes and records you can simply contact your local care management team who will be able to grant you access to your digital care file. Alternatively, you can ask your carer to show you your digital care file when ...
How can my loved ones access my care notes?
Should your loved one(s) wish to access your care notes and records you can simply contact your local care management team who will help you complete the process of granting them access to your digital care file. Before your loved one(s) can access ...
How do I use the care management app?
Downloading the app Once we have received your request to access your digital care record (or that of a loved one) we will set up your access. In order to view the app you will need to go to the Google Play Store or the Apple App Store and download ...
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When do I pay for my care?
We invoice you for our care services 4-weekly in arrears. You must pay each invoice within 14 calendar days of the date of the invoice by Direct Debit. Invoices are sent to you by email or, if you prefer, by post. Your invoice will clearly summarise ...
Are your carers properly trained?
Everybody who joins our award-winning team completes our specialist care professional pathway which includes: Online training – e-learning training where they evidence their theoretical knowledge Face-to-face training – 4-day course with our in-house ...
What is the minimum visit time?
Our minimum visit time is 1 hour and clients will often request support for longer periods of time. We do not believe that high quality, personalised care can be delivered over shorter visit lengths.
What do I need to provide my care professional with?
Before care commences you will be provided with Terms & Conditions which includes important information you should read. Some useful bits of information are also provided here for reference. Food Of course, the carer will need to be supplied with ...
How do you recruit your carers?
We only employ the best professional home carers, all of whom are required to undergo a comprehensive recruitment and selection process, including telephone interviews, face-to-face interviews, reference checks and an Enhanced Criminal Record Check ...