Troubleshooting device issues

Troubleshooting device issues

In most cases if our care management app is having issues there is a potential that the device itself could be causing it. If you follow these steps you can troubleshoot whether it is the app having issues or the device itself.

Perform a clean sync

  1. At the top left click the menu icon
  2. Tap on settings
  3. Click Clean Sync
  4. You can go to the notifications tab to see when the device is synced
Please see short demonstration here.

Restart the App

  1. Close down the app using the home button and make sure it has been closed on the device and not just minimized
  2. Then reopen Access Care Planning
  3. Log back in and see if the issues are resolved

Reinstall the app

  1. Depending on the device that is being used you can uninstall the app by holding down on the icon and tapping delete
  2. Once this is deleted go back to the App store / Google play store
  3. Find Access Care Planning and install
  4. Log in and perform initial sync
  5. See if the issue is resolved
If none of the above are working please contact your care management team who will look into the issue further for you.

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